As of August 3rd 2020, Greater Melbourne has entered stage 4 Lockdown due to escalating cases. As such, the retail and service sectors, amongst others, have been asked to shutdown by DHHS Victoria. As such, Techagora will be closing its doors to customers from August 6th until such time as Stage 4 restrictions can be lifted. Please see below for new proceedures we have implemented in order to keep customers and staff safe during these unprecedented times.
All In-Home services have been suspended until stage 3 restrictions are lifted by the Victorian Government.
Techagora has moved to enact a COVID-Safe plan for In-Store services due to stage 4 restrictions on retail spaces. Please note that current government restrictions mean we cannot offer any exceptions to these new proceedures.
Customers are not permitted to enter the premises at any time until further notice.
Booking In
- Call us on 03 9005 3770 before you head to the store.
- We will ask for your details, details about the device and the issues you are facing.
- Your Name, Phone Number, Email Address
- Description of fault
- System Password(s)
- Device Type (Notebook, PC, iMac, Macbook etc.)
- Device Model (HP ProBook, iMac 27" Mid 2017, Desktop PC etc.)
- Device Serial (Where Possible/Applicable)
- We will take a Diagnostic Charge & Deposit of $75.00inc either via Credit Card* over the phone or a Bank Transfer.
- You will be provided with a Booking ID and advised when you can dropoff your device as per the Drop-off proceedures outlined below.
* All credit card transactions require a photo of the front of the credit card and matching Photo ID to be provided.
Device Drop-Off and Pickup
- Please note that all Pickups and Dropoffs MUST be scheduled with a member of staff. Turning up without an appointment will result in disappointment.
- At your scheduled time, you are asked to enter via Ripon Grove. Where possible, please attend your appointment in a vehicle.
- You can use the address '19 Ripon Grove' to get directions as per the image at the bottom of this article. Reverse into our driveway and call us on (03) 9005 3770 to let us know you have arrived.
- Dropoff: We ask that you have your device in your trunk for drop-off and open your trunk on arrival. We will grab your device and close your trunk, there will be no need to exit your vehicle.
- Pickup: Open your trunk on arrival, We will deliver your device safely and close your trunk, there will be no need to exit your vehicle.
Due to government regulations, customer walk-ins are currently not permitted. Please call the store for all product enquiries. Most products continue to take 2-3 business days to arrive where shortages haven't affected the supply chain. For specific product information, call us on (03) 9005 3770 or email us at sales@techagora.com.au.
Customers are not permitted to enter the premises at any time until further notice.
Payments
All payments must be made and cleared prior to attending to pickup. We accept Bank Transfers and Credit Card payment over the phone, however please note the following information for each payment method;
- Visa and Mastercard attract a 2% processing fee.
- American Express attracts a 2.4% processing fee.
- All credit card payments require a photo of the front of your credit card and a matching Photo ID be provided during payment.
- Bank Transfers require up to 2 business days to clear. All payments must clear prior to collection being arranged.
Pickup
Once your payment has cleared and your product is ready, our staff will contact you to arrange a time for pickup. All pickups are to be done during your scheduled time via our rear loading area. You can find this by turning into Ripon Grove or by using the address '19 Ripon Grove' in your GPS.On arrival, reverse into the loading area and open your trunk. Call us on (03) 9005 3770 and let us know you are there. We will bring your purchase to your vehicle and close your trunk. There is no need to exit your vehicle.